We remind you that, where applicable under the laws of your country of residence, you may have the right to withdraw from your purchase within the statutory withdrawal period. For customers located in the European Union, this period is generally 14 days from the day on which you, or a third party designated by you, receive the goods.
If you wish to exercise a statutory right of withdrawal, report a damaged, defective, missing or incorrect product, notify a delivery issue, submit a warranty-related request, or file a complaint concerning an order, please use the following dedicated page: Statutory Right of Withdrawal & Complaints Form.
The form allows you to provide all information necessary for us to identify your order and assess your request efficiently. Depending on the nature of your request, you may also upload supporting documents such as photographs of damaged products or packaging. Please note that supporting documents are not required when exercising a statutory right of withdrawal.
Once your submission has been received, you will receive a confirmation email containing a summary of the information provided. Our Customer Support team will review your request in accordance with applicable consumer protection laws, our published policies and the circumstances of the case, and will provide any further instructions required to manage returns, replacements, warranty procedures, refunds, complaints or other appropriate solutions.
We recommend retaining the confirmation email and any relevant documentation until your request has been fully resolved.
