Right of Withdrawal

9.1 According to the legislative decree 21/2014 N. 21, the customer, whether identified as a “consumer” (a natural person who is acting for purposes which are outside his trade, business and/or profession), has the right to terminate the contract and to return the ordered products, with no penalties and no need to specify the cause, within 14 working days from the receipt of the products.

9.2 As described in the previous article 9.1, the right to terminate a contract must be claimed by the customer:

  • By sending a registered letter to Bazzurini S.r.l. – Via G. Donizetti, 14 – 25046 Cazzago San Martino (BS) – Italy;
  • By sending a certified mail to the address: [email protected] 
within the deadline of 14 working days from the delivery of the products.

Such notice can be sent also as a telegram or fax (within the fixed deadline) to Bazzurini S.r.l., number +39 030 7731814, but only if confirmed by a registered letter with return receipt or a certified mail within 48 hours after the sending of the telegram or fax.

9.3 All returned goods (which must be complete and accompanied by the original package) must be authorized by Customer Service. Once the returned goods are authorized by the Customer Service, the customer can sent all the items to the following address:

Bazzurini S.r.l. – Via G. Donizetti, 14 – 25046 Cazzago San Martino (BS) – Italy.

Cash on delivery packages are not accepted.

9.4 Upon Bazzurini S.r.l. receiving the products and verifying their entirety, the company will credit as soon as possible the cost of the returned products on the customer’s account, according to the conditions described in the paragraph 9.5.

9.5 Refund modalities: “Credito Shop Decor” (Shop Decor Credit) or “credit on current account”.

 Whether the customer requires a “Credito Shop Decor” (Shop Decor Credit), the collection of the products will be carried out by an assigned courier at the company’s expenses. Therefore, Bazzurini S.r.l. will free the customer from returning cost obligations and will relieve him/her from the responsibility in case of product loss or damaging during the transportation. Upon receiving the returned products, the conditions of the items will be checked. After accepting the goods, a credit of the same amount of the returned goods will be created.  Such credit will be found in the section “Your Account”. When the customer purchases other products, the remaining credit will be automatically used for the entire or partial payment of the new order (until the available credit is completely used).

b. Whether the customer requires a current account re-credit, the returning costs of the products will be at his/her expenses. Responsibilities in case of loss or damage of the products during the transportation are considered to be at the expenses of the customer. Upon receiving the returned products, the conditions of the items will be checked, and once the products are accepted back, the company will make a bank transfer on the previously specified current account. Required time for bank account credits depends on the payment modalities chosen by the customer during the order; however, they will not exceed 30 days.

c. In any case, transportation costs for the first delivery will never be refund, so they will be definitely at the expenses of the customer.

9.6 The right of withdrawal explained in the paragraph 9.1 cannot be claimed by the customer if the purchased products consist of custom-made items, which do not belong to the standard products available on the site.

9.7 During the withdrawal period specified in the article 9, the customer is responsible for the items as a keeper. In case of product damaging or destruction during the customer’s custody, the right of withdrawal will not be considered any longer valid.