Right of Withdrawal
9.2 As described in the previous article 9.1, the right to terminate a contract must be claimed by the customer:
- By sending a registered letter to Bazzurini S.r.l. – Via G. Donizetti, 14 – 25046 Cazzago San Martino (BS) – Italy;
- By sending a certified mail to the address: [email protected]
Such notice can be sent also as a telegram or fax (within the fixed deadline) to Bazzurini S.r.l., number +39 030 7731814, but only if confirmed by a registered letter with return receipt or a certified mail within 48 hours after the sending of the telegram or fax.
9.3 All returned goods (which must be complete and accompanied by the original package) must be authorized by Customer Service. Once the returned goods are authorized by the Customer Service, the customer can sent all the items to the following address:
Bazzurini S.r.l. – Via G. Donizetti, 14 – 25046 Cazzago San Martino (BS) – Italy.
Cash on delivery packages are not accepted.
9.4 Upon Bazzurini S.r.l. receiving the products and verifying their entirety, the company will credit as soon as possible the cost of the returned products on the customer’s account, according to the conditions described in the paragraph 9.5.
a. Whether the customer requires a “Credito Shop Decor” (Shop Decor Credit), the collection of the products will be carried out by an assigned courier at the company’s expenses. Therefore, Bazzurini S.r.l. will free the customer from returning cost obligations and will relieve him/her from the responsibility in case of product loss or damaging during the transportation. Upon receiving the returned products, the conditions of the items will be checked. After accepting the goods, a credit of the same amount of the returned goods will be created. Such credit will be found in the section “Your Account”. When the customer purchases other products, the remaining credit will be automatically used for the entire or partial payment of the new order (until the available credit is completely used).
9.6 The right of withdrawal explained in the paragraph 9.1 cannot be claimed by the customer if the purchased products consist of custom-made items, which do not belong to the standard products available on the site.
9.7 During the withdrawal period specified in the article 9, the customer is responsible for the items as a keeper. In case of product damaging or destruction during the customer’s custody, the right of withdrawal will not be considered any longer valid.